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From February 15, 2016, there is a possibility of out-of-court resolution of disputes between consumers and entrepreneurs by electronic means, via the ODR internet platform of the European Union.
The platform allows for claims arising from online sales contracts or service contracts (within the meaning of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the online system for resolving consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22 / EC), concluded between consumers living in the EU and entrepreneurs based in the EU.
The platform can be found at:

At the same time, we would like to remind you that the e-mail address at which you can contact us is

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